Client Case Studies

The case of the injured lorry driver reiterates importance of training staff when asking them to use work equipment

Our client was employed as a lorry driver with the Defendant in Kettering, Northamptonshire. In the course of his employment, our client was asked to make a delivery of bricks to a property in Aldwincle. He was provided with an electric pump truck to move the bricks but was not provided with any instruction or […]

Passengers awarded compensation against Easyjet after 34 hour flight delay nightmare

Ms Smikle and her family were travelling with Easyjet from London Gatwick to Madeira on 27 May 2019. The flight ended up being delayed by 34 hours and 10 minutes. Ms Smikle instructed Hayward Baker to bring a claim for compensation under EU Regulation 261/2004 for £350 for each passenger. Easyjet denied liability stating that […]

Court rules compensation payable after concluding passenger could have been rebooked onto quicker flight

Hayward Baker represented Mr Grant in a claim for compensation under European Regulation 261/2004 at the Wandsworth County Court. Mr Grant sought 400 euros from Turkish Airlines. On 10 November 2018 Mr Grant was flying with Turkish Airlines from London to Istanbul and then onto Ecran Airport in Northern Cyprus. The first flight was delayed […]

Lightning Strike to aircraft deemed to be a “non-extraordinary” event by Uxbridge County Court

Sitting at the Uxbridge County Court District Judge Ahmed has ordered Lufthansa to pay compensation to our Client Ms Ptichkina. Our Client was travelling from St Petersburg to London Heathrow via Munich in September 2019. Her first flight was delayed by over 4 hours causing her to miss her connecting flight resulting in a total […]

Judge rules flight cancelled because of “operational decisions” not extraordinary circumstances

Our Client had a flight from Zurich to London City Airport on 16 January 2020 with Swiss International Airlines. The flight was supposed to arrive into London at 19:45 but was cancelled. Our Client sought compensation of 250 euros and our Client instructed Hayward Baker to bring the claim on his behalf after unsuccessfully trying […]

Painful Knee Injury for Ambulance Care Assistant after wrong assessment of patient movement

In the course of his employment as an Ambulance Care Assistant, our client was instructed to convey three patients to their homes from the Renal Department at Queen Alexandra Hospital in Portsmouth. Upon arriving at the Renal Department, our client discovered that one of the patients was extremely large build and in his own wheelchair. […]

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