In August 2015, our professional photographer client and his wife were booked on a package holiday with Virgin Holidays to Las Vegas. As with package tours, the holiday included flights to Las Vegas and accommodation at the Excalibur Hotel on the Las Vegas Strip. Our client and his wife arrived at their room in the […]
The case of the injured lorry driver reiterates importance of training staff when asking them to use work equipment
Our client was employed as a lorry driver with the Defendant in Kettering, Northamptonshire. In the course of his employment, our client was asked to make a delivery of bricks to a property in Aldwincle. He was provided with an electric pump truck to move the bricks but was not provided with any instruction or […]
Southampton Court rules delays caused by crew are not extraordinary events
Our Clients Ms Barani and Mr Balvi were flying from Bologna to Phoenix via London Heathrow with British Airways. The first flight was delayed by 4 hours which meant our Clients missed her connecting flight. They were eventually rebooked the next day arriving with a delay of over 17 hours. Our Clients sought compensation from […]
Passengers awarded compensation against Easyjet after 34 hour flight delay nightmare
Ms Smikle and her family were travelling with Easyjet from London Gatwick to Madeira on 27 May 2019. The flight ended up being delayed by 34 hours and 10 minutes. Ms Smikle instructed Hayward Baker to bring a claim for compensation under EU Regulation 261/2004 for £350 for each passenger. Easyjet denied liability stating that […]
British Airways fails to prove it could not have rerouted passengers onto quicker flights
District Judge Atkin sitting at the County Court at Uxbridge has awarded passengers compensation after BA failed to reroute passengers onto an earlier flight. In Muetze, Heggerman, and Siemens v British Airways the Claimants were passengers on two directly connecting flights from Shanghai to Hamburg via London Heathrow. The first flight was delayed by 16 […]
Court rules compensation payable after concluding passenger could have been rebooked onto quicker flight
Hayward Baker represented Mr Grant in a claim for compensation under European Regulation 261/2004 at the Wandsworth County Court. Mr Grant sought 400 euros from Turkish Airlines. On 10 November 2018 Mr Grant was flying with Turkish Airlines from London to Istanbul and then onto Ecran Airport in Northern Cyprus. The first flight was delayed […]
Frightening fall leads to serious personal injuries for lawful visitor to premises
Our client was a lawful visitor to his friend’s rental property in Cookham Dean, Berkshire and was walking in the rear garden. As he was walking, he stepped onto a drain cover which suddenly collapsed below him, causing our client to fall through the drain and into a cess pit below. As a result of […]
Liverpool County Court finds flight departure change not communicated to passengers and awards compensation
Our Clients, Mr and Mrs Aslam, were booked to fly with Qatar Airways on 24 November 2019 from London to Doha. When they booked the flight it was scheduled to depart at 17:10 however when they arrived at the airport to check in they found out that the flight had been rescheduled and had in […]
Airline Refunds – What are your rights?
Recently there has been a deluge of news stories focusing on disgruntled passengers struggling to get refunds out of airlines given the constant chop change of covid restrictions. Many passengers purchased tickets in good faith believing they would be able to travel to green list countries following the government advice only for those countries subsequently […]
Lightning Strike to aircraft deemed to be a “non-extraordinary” event by Uxbridge County Court
Sitting at the Uxbridge County Court District Judge Ahmed has ordered Lufthansa to pay compensation to our Client Ms Ptichkina. Our Client was travelling from St Petersburg to London Heathrow via Munich in September 2019. Her first flight was delayed by over 4 hours causing her to miss her connecting flight resulting in a total […]