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Frequently Asked Questions About Delayed Flight Compensation Claims

Before making a delayed flight compensation claim you may have a few questions?

Why should I use Hayward Baker Solicitors for my delayed flight claim?

We have the in-house expertise and experience to deal with your claim. We will take the stress away from you for making a claim by dealing with any denial of liability from the airline and will deal with the court procedures and even pay your court fees. We charge nothing up front and will only make a charge on a successful claim which is 25% plus VAT of any compensation you may receive. Please note that we do not charge an admin fee like a lot of other firms.

What if I had accepted an alternative flight from my airline?

If your flight departed and arrived more than 3 hours late then you will be entitled to compensation. However, if your flight departed more than 3 hours late but landed at your destination under 3 hours because it made up time in the air, then under these circumstances you would not be entitled to compensation.

When is a claim not valid?

The airline can claim that extraordinary circumstances led to the delay. These could be sudden severe weather events, such as a hurricane or the volcanic ash cloud that disrupted thousands of flights a few years ago. The onus is on the airline to prove that these events could not have been foreseen or prevented.

Why can’t I make a claim myself?

The truth is that you can. You will need to issue court proceedings against the airline and pay court fees of up to £245 plus further fees of just under £200 for a hearing. Airlines have become very adept at prolonging claims, and wriggling out of their responsibilities. We have an expert team dedicated to dealing with these claims all day, every day and have allocated resources to ensure the outcome is as swift and as successful as possible. We recognize that not everybody has the time or energy to deal with a claim and that many customers just want the stress to be taken away from them. That is why we are here.

What happens if I have already started a delayed flight claim?

We can pick up a claim at any stage, at your request. On a number of occasions we have been instructed by people who have already written to the airline but have been told they do not have a claim. We have quickly discovered that they in fact do have a claim through access to a comprehensive flight database that helps us quickly prove the airline wrong.

What is Regulation (EC) 261/2004? 

EU Regulation 261/2004 sets out the rules on compensation for airlines passengers who arrive at their destination more than three hours late due to delay, cancellation, missed connecting flights, being denied boarding or over-booking. It came into force in February 2005 and applies to all EU member states, and the airlines that reside in them. The regulation applies to all passengers regardless of age or nationality who had a confirmed reservation on a flight which departed from any airport residing in the European Union, or was en-route to an EU member state with an airline which operated in the EU.

Can I make a claim if I missed a connecting flight?

Yes! As long as you arrived at your destination more than 3 hours late, even if the initial flight delay was delayed less than 3 hours, you can still make a claim.

What information do I need to make a delayed flight claim?

We need the airline name, the flight date and the flight number to start a claim. We also need to know how long you were delayed for, and what the reason was. Don’t worry if this information is not at hand when you contact us, we should be able to help you easily find out this information.

What if I was not the person who payed for my flight ticket?

You can still claim as long as the ticket was paid for by somebody, in other words you were not given it free of charge. It it is the passenger who gets compensated not the person who paid for the ticket, so even if you travelled on a ticket paid for by a company, or a family member, you are still entitled to compensation.


Can I claim for my family and friends?

Yes, absolutely! You just need to send us their documents and personal information when you send yours. Passengers under 18 need an adult to claim on their behalf. Infants can also claim as long as they have paid something for their ticket such as a reduced price seat for example.

How long does it take to make a delayed flight compensation claim?

Every flight claim is different and needs to be dealt with on an individual basis with the airline. Because of this it is impossible to say how long it would take to process each individual claim but we have settled some claims within days due to fast responses from some of the airlines. Claiming with us is quicker than going direct to the airlines.

How many flight delay claims can I make?

You are entitled to compensation for every flight delay you experience with no limit on claims. We have customers who are frequent business flyers and experience flight delays on a regular basis. It is not unusual for us to process multiple for claims for the same customers.

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