Judge rules flight cancelled because of “operational decisions” not extraordinary circumstances

Our Client had a flight from Zurich to London City Airport on 16 January 2020 with Swiss International Airlines. The flight was supposed to arrive into London at 19:45 but was cancelled.

Our Client sought compensation of 250 euros and our Client instructed Hayward Baker to bring the claim on his behalf after unsuccessfully trying previously to obtain the compensation. We wrote to the airline 3 times in early 2020 but the airline refused to respond and so Court action was taken in February 2020.

The airline appointed solicitors to defend the claim. The defence sought to argue that the flight was cancelled due to “extraordinary circumstances” present at London City Airport. Namely that there were severe cross winds which meant that the flight could not operate as scheduled.

We prepared evidence showing that the only flight affected by these cross winds was the flight operated by Swiss International. All other flights that evening operated largely without any delay and that there was no real evidence from the Defendant that the flight had to be cancelled at all.

At trial the Judge agreed with us and found that based on the evidence before him the decision to cancel the flight was likely an “operational decision” rather an event that could be deemed “extraordinary”.


Free Eligibility Check

If your flight has been disrupted due to a delay or cancellation you may have the potential to make a claim under the EU Regulation 261/2004 for compensation.  This could be upto €600 per person.  Contact Hayward Baker on 01329 227 983 or complete our On-Line Form today to discuss the potential for a claim.

Has your flight been cancelled?

You may be entitled to claim compensation.





On-Line Form

Fill in our form and a member of our team will deal with your enquiry ASAP.

On-Line Form

Click the link below to open our simple contact form
Open On-Line Form

Speak to Us

Give us a call or Request a call back
The choice is yours!

Speak to Us

Tel: 01329 227 986
Fax: 01329 227 987
Request a Callback

Chat with Us

Open a chat session with our duty solicitor.

Write to Us

Write us a letter and pop it
in the post.

Write to Us

Hayward Baker Solicitors
First Floor Rear Suite
Trinity Court
2-4 West Street
Fareham
Hampshire
PO16 0BH

E-Mail Us

Send us an E-Mail and we
will respond ASAP.

E-Mail Us

newcases@hayward-baker.com
Start an E-Mail

On-Line Form

Fill in our form and a member of our team will deal with your enquiry ASAP.

On-Line Form

Click the link below to open our simple contact form
Open On-Line Form

Speak to Us

Give us a call or Request a call back
The choice is yours!

Speak to Us

Tel: 01329 227 986
Fax: 01329 227 987
Request a Callback

Chat with Us

Open a chat session with our duty solicitor.

Write to Us

Write us a letter and pop it
in the post.

Write to Us

Hayward Baker Solicitors
1st Floor Wates House
Wallington Hill
Fareham
Hampshire
PO16 7BJ

E-Mail Us

Send us an E-Mail and we
will respond ASAP.

E-Mail Us

newcases@hayward-baker.com
Start an E-Mail
Judge rules flight cancelled because of “operational decisions” not extraordinary circumstances
Scroll to top