Lady who suffered injury on a bus journey receives over £15,000 in compensation

Our client was travelling on a bus to Luton Airport to catch a flight. There were no seats available so she had to stand and steady herself by holding onto the horizontal bar fitted on the bus.

The bus driver suddenly came to a halt and our client twisted her wrist and fell to the floor. The bus driver claimed there was a fault with the clutch which caused the bus to stop abruptly.

As a result of the sudden stop our client suffered injury.

Our client’s Injuries: 

Fractured thumb, acute bone bruising from trapezoid and a Triangular Fibro Cartilage injury.

What did Hayward Baker do to help?

We took on the case on a No Win No Fee basis and once our client had signed her paperwork allowing us to pursue the claim on  her behalf, we stated the claim to the defendant insurers via the online personal injury insurers portal.

The insurers investigated the matter but took far to long to confirm their position on liability that we had no choice  but to issue proceedings and take the matter to Court and let a judge decide who was at fault.

We arranged for our client to be examined by an Orthopaedic Surgeon who having examined our client formulated a report on her injuries and confirmed they were consistent with the accident. The expert stated in his report that further treatment was required from a specialist hand surgeon which we arranged once we had our client’s consent. The hand expert confirmed that our client had suffered a considerable wrist injury and would need to see x-rays and hospital reports to comment further.

Our client was fortunate to have private health insurance and she utilised this fully.

We collated witness evidence and proof by way of our client’s oyster card to prove that she was on the bus at the time of the incident.

Court proceedings were now  issued as there was an outstanding issue with liability and we were confident our client would win this case.

We instructed a Barrister to advise on Court Directions.

Numerous medical appointments were attended in between treatments and were followed up by reports from the medical experts until we finally had a full prognosis on our client’s injuries. neurectomy surgery was required and was followed by 12 sessions of physiotherapy.

After we received the final medical report we completed the draft of our client’s out of pocket expenses to include:

  • Care and assistance with tasks around the home
  • Medical expenses (e.g. sling, splint, medicine etc)
  • Private medical healthcare – subrogated claim
  • Future Surgery
  • Physiothrapy

Once our client was happy with her medical reports and her out of pocket expenses claim she signed the authority for us to try and settle the claim with the defendant insurers.

Numerous offers and counter offers were made by us and the defendant insurers until settlement was finally  agreed and the court proceedings halted.


We obtained a settlement figure of £15,988 for our  client.

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If you’ve been involved in an accident or suffered an injury, you probably have many more questions than answers.  Contact Hayward Baker on 01329 227 986 or complete our On-Line Form today to discuss the potential for a Personal Injury Claim.

Suffered an injury in a car accident?

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Lady who suffered injury on a bus journey receives over £15,000 in compensation
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