Liverpool County Court finds flight departure change not communicated to passengers and awards compensation

Our Clients, Mr and Mrs Aslam, were booked to fly with Qatar Airways on 24 November 2019 from London to Doha. When they booked the flight it was scheduled to depart at 17:10 however when they arrived at the airport to check in they found out that the flight had been rescheduled and had in fact already departed earlier in the day. They were shocked to say the least but had no option but to accept another flight. They were rebooked and flew out the next day.

Hayward Baker were instructed to bring a claim for compensation for 1,200 euros under EU Regulation 261/2004 on behalf of Mr and Mrs Aslam.

Qatar Airways denied liability stating that they had changed the time more than 2 weeks in advance and had given notice of the scheduled time to our Clients’ travel agents.

Our Clients confirmed they did not receive notice of this change otherwise why would they turn up at the airport?

It was put to Qatar Airways that no notice of rescheduling had been given to our Clients and it was their responsibility under the Regulation to communicate this to the passengers. If they chose to pass on this information to a travel agent and the agent neglected to communicate this to the passengers then they could seek reimbursement of the compensation from the travel agent in line with the European Court of Justice case of Krijsman v Surinaamse Luchvaart.

Qatar Airways refused to pay still and court proceedings were commenced. At trial District Judge Deane had no hesitation in awarding our Clients their compensation in line with the decision in Krijsman.


Free Eligibility Check

If your flight has been disrupted due to a delay or cancellation you may have the potential to make a claim under the EU Regulation 261/2004 for compensation.  This could be upto €600 per person.  Contact Hayward Baker on 01329 227 983 or complete our On-Line Form today to discuss the potential for a claim.

Has your flight been cancelled?

You may be entitled to claim compensation.





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Liverpool County Court finds flight departure change not communicated to passengers and awards compensation
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