In the course of his employment as an Ambulance Care Assistant, our client was instructed to convey three patients to their homes from the Renal Department at Queen Alexandra Hospital in Portsmouth. Upon arriving at the Renal Department, our client discovered that one of the patients was extremely large build and in his own wheelchair. Our client advised the receptionist that he should not have been allocated this particular patient as he was a “Single Crew” vehicle and the patient weighed over 20 stone. Our client was advised that the Renal Department Manager had confirmed to the receptionist that the patient was a Single Crew category movement. Our client advised his Control Centre over the phone the patient was not a Single Crew and should have been issued to a “Double Crew” vehicle. Our client was again informed that the Renal Manager had confirmed that the patient was a Single Crew and that he should transport the patient home on his own. On arrival the patient’s home, our client lowered the rear ramp of the ambulance and proceeded to wheel the patient backwards down the ramp. When our client was approximately three quarters of the way down the ramp, his right knee gave way. As a result of the accident our client sustained injury to his right knee. Following an investigation into the accident by our client’s Team Manager, it was confirmed that the patient should not have been downgraded to a Single Crew and had been upgraded back to a Double Crew on the employer’s system.
A successful claim for damages was brought by our experienced team of personal injury lawyers and our client received just over £19,700 by way of compensation for his pain and suffering and financial losses.
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