TUI misses their take off slot and refuses to pay compensation

Our Client was travelling from London Gatwick to Burgas airport in Bulgaria with TUI Airways.

The flight was delayed over 3 hours. Our Client instructed Hayward Baker to pursue his claim for compensation under EU Regulation 261/2004. Under the regulation our Client was able to bring a potential claim for 400 euros.

Hayward Baker wrote to TUI asking for our Client’s compensation but they refused saying that the flight was delayed due to “Air Traffic Management” who restricted the flights movements. We asked for more information about the alleged decisions but the airline refused to cooperate.

As a result formal court action was taken and the case went to a full trial.

It came to light that the flight had been subject to an earlier delay due to a routine technical issue which would not give the airline a defence to the claim. Hayward Baker argued that it was not an Air Traffic restriction at the airport but instead the earlier technical issue caused TUI to miss their allocated flight slot (or take off time) and so they had to wait for another one and that TUI were just hiding behind this as an excuse not to pay compensation.

The Judge agreed with Hayward Baker and awarded our Client £340.97.


Free Eligibility Check

If your flight has been disrupted due to a delay or cancellation you may have the potential to make a claim under the EU Regulation 261/2004 for compensation.  This could be upto €600 per person.  Contact Hayward Baker on 01329 227 983 or complete our On-Line Form today to discuss the potential for a claim.

Has your flight been delayed?

You may be entitled to claim compensation.





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On-Line Form

Fill in our form and a member of our team will deal with your enquiry ASAP.

On-Line Form

Click the link below to open our simple contact form
Open On-Line Form

Speak to Us

Give us a call or Request a call back
The choice is yours!

Speak to Us

Tel: 01329 227 986
Fax: 01329 227 987
Request a Callback

Chat with Us

Open a chat session with our duty solicitor.

Write to Us

Write us a letter and pop it
in the post.

Write to Us

Hayward Baker Solicitors
1st Floor Wates House
Wallington Hill
Fareham
Hampshire
PO16 7BJ

E-Mail Us

Send us an E-Mail and we
will respond ASAP.

E-Mail Us

newcases@hayward-baker.com
Start an E-Mail
TUI misses their take off slot and refuses to pay compensation
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