Personal Data Protection Policy

General Personal Data Protection Policy

We are committed to protecting an individual’s privacy and understand the need to protect personal information.
By providing us with your details you agree to us collecting and processing your personal data in accordance with this policy.
For the purposes of the Act, the data controller is Hayward Baker Solicitors, First Floor Wates House, Wallington Hill Fareham Hampshire PO167BJ


We collect, use and retain information about individuals only where we believe it is justified, required and useful in order to deal with our client’s claims
You may give us information about you by corresponding with us by phone, e-mail, text message, post or otherwise. The information you provide could include your full name and address, email, phone number, financial information. Additional information collected may be about your family and your employment, and where applicable details of your business.
We will use this information:

  •  to carry out our obligations arising from any work we undertake on behalf of our client
  •  to communicate with others as necessary in connection with our service to our client
  • for our internal administrative procedures;

We may need to use sensitive personal data to the extent reasonably required in connection with our client’s claim


When an individual visits our web site, we may automatically collect the following information:
 technical information, including the Internet protocol (IP) address used to connect their computer to the Internet, browser type and version, time zone setting, location, operating system and platform;
 information about their visit, including the pages they access us from and any pages they click through to on our website, the length of time on each page, any interaction with the site such as filling out forms

We will use this information:

  •  to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  •  to improve our site to ensure that content is presented in the most effective manner
  •  to allow an individual to participate in interactive features of our site, when they choose to do so;
  •  to measure or understand the effectiveness of advertising
  •  to make suggestions and recommendations to an individual and other users of our site about goods or services that may interest them; and
  •  to deploy industry-leading technology to keep our site safe and secure.


We work closely with third parties (including, technical and delivery service providers, advertising networks, analytics providers, search information providers, medical agencies, and other solicitors or experts who have been instructed in relation to a matter.
We may combine this information with information given to us and information we collect about an individual. We may use this information and the combined information for the purposes of our work for our client
Due to the nature of the services we provide, we may use sensitive personal data received from other sources relating to an individual in connection with our work.


We may share your information:

  •  during the conduct of a case where it is necessary for us to have contact with a third party and to disclose information to them in order to progress the matter. This might include information disclosed to a barrister or consultant. You agree to us using our professional judgement in such instances and authorise us to disclose any such information as we consider to be in your best interests at the time;
  • with our third party suppliers to carry out their services for us
  •  to monitor e-mails to investigate or detect unauthorised use of our e-mail system, or for any purpose permitted by law. We may collect personal data about the people sending and/or receiving the e-mail, or which is contained in the e-mail;
  •  to ensure that our service is continually of a good quality and complies with proper professional standards;
  •  with bodies assessing our performance, such as the Solicitors Regulation Authority and The Law Society. Unless an individual notifies us otherwise in writing, we will assume we have their authority to produce their data and other documents and to give information for that purpose to those authorities and their assessors and auditors as part of our compliance with accounting and professional rules and standards;
  • with business partners, suppliers and sub-contractors for the performance of any work we do with them
  • with data analysis, search engine and marketing providers that assist us in the improvement and optimisation of our site;
  •  if we are under a duty to disclose or share personal data in order to: comply with any legal obligation; or to protect our rights, property, safety, clients and/or other persons connected to us. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


All information we hold about and individual is stored on our secure servers. Any payment transactions will be encrypted.
The transmission of information via the internet or email is not completely secure. Although we will do our best to protect an individual’s personal data, we cannot guarantee the security of all data transmitted to us and any transmission is at the individual’s own risk. Once we have received the information, we will use strict procedures and security features to try to prevent unauthorised access.


An individual will have the right to ask us not to process personal data for marketing purposes. We will usually inform the person (before collecting the data) if we intend to use data for such purposes or if we intend to disclose information to any third party for such purposes.


The Act gives an individual the right to access information held about them. If you would like to access any of the information we hold about you please write to Keith Hayward at the address given below. There may be some information we are unable to provide to you.
If you have any queries about the use of your information please contact Keith Hayward the Managing Director.

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