Court rules compensation payable after concluding passenger could have been rebooked onto quicker flight

Hayward Baker represented Mr Grant in a claim for compensation under European Regulation 261/2004 at the Wandsworth County Court. Mr Grant sought 400 euros from Turkish Airlines. On 10 November 2018 Mr Grant was flying with Turkish Airlines from London to Istanbul and then onto Ecran Airport in Northern Cyprus. The first flight was delayed by around 40 minutes which caused our Client to miss his onward flight and our Client was rebooked onto another flight arriving several hours later at around 01:20.

Turkish Airlines refused to pay compensation stating that the delay was due to extraordinary circumstances which no reasonable measures could have avoided and instructed solicitors to defend the claim.

At trial the Claimant produced evidence showing that the delay could have been reduced by over 3 hours if the Defendant had rebooked our Client onto a different flight in Istanbul. The trial Judge agreed and found that a blanket statement by the airline saying that their normal practice is to rebook passengers onto the quickest alternative flight was not sufficient to say whether they had indeed tried to do so in this case or not.


Free Eligibility Check

If your flight has been disrupted due to a delay or cancellation you may have the potential to make a claim under the EU Regulation 261/2004 for compensation.  This could be upto €600 per person.  Contact Hayward Baker on 01329 227 983 or complete our On-Line Form today to discuss the potential for a claim.

Has your flight been delayed?

You may be entitled to claim compensation.





On-Line Form

Fill in our form and a member of our team will deal with your enquiry ASAP.

On-Line Form

Click the link below to open our simple contact form
Open On-Line Form

Speak to Us

Give us a call or Request a call back
The choice is yours!

Speak to Us

Tel: 01329 227 986
Fax: 01329 227 987
Request a Callback

Chat with Us

Open a chat session with our duty solicitor.

Write to Us

Write us a letter and pop it
in the post.

Write to Us

Hayward Baker Solicitors
First Floor Rear Suite
Trinity Court
2-4 West Street
Fareham
Hampshire
PO16 0BH

E-Mail Us

Send us an E-Mail and we
will respond ASAP.

E-Mail Us

newcases@hayward-baker.com
Start an E-Mail

On-Line Form

Fill in our form and a member of our team will deal with your enquiry ASAP.

On-Line Form

Click the link below to open our simple contact form
Open On-Line Form

Speak to Us

Give us a call or Request a call back
The choice is yours!

Speak to Us

Tel: 01329 227 986
Fax: 01329 227 987
Request a Callback

Chat with Us

Open a chat session with our duty solicitor.

Write to Us

Write us a letter and pop it
in the post.

Write to Us

Hayward Baker Solicitors
1st Floor Wates House
Wallington Hill
Fareham
Hampshire
PO16 7BJ

E-Mail Us

Send us an E-Mail and we
will respond ASAP.

E-Mail Us

newcases@hayward-baker.com
Start an E-Mail
Court rules compensation payable after concluding passenger could have been rebooked onto quicker flight
Scroll to top